ow365 Privacy Policy

At ow365, we take the privacy of our players seriously. This Privacy Policy explains in clear, straightforward terms how we collect, use, store, and protect any personal information you provide when using our platform. By accessing or registering on ow365, you confirm that you have read and understood this policy in full.

This policy applies to all users of ow365 across Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our platform is intended exclusively for adults aged 21 and above. If you are under 21, please do not use our services or submit any personal data to us.

1. Information We Collect

We collect several categories of personal information to operate our platform securely, process transactions, and deliver an optimal gaming experience. The information we may collect includes, but is not limited to:

• Identity information: full name, date of birth, gender, and government-issued ID details required for KYC verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: bKash, Nagad, Rocket, or Upay mobile banking numbers; transaction history; deposit and withdrawal records. We do not store full card numbers.
• Technical information: IP address, device type, browser type and version, operating system, session duration, and pages visited.
• Gaming behaviour: game history, bet sizes, win/loss records, bonus usage, and session data collected to personalise your experience and meet our responsible gaming obligations.

2. How We Use Your Information

ow365 uses your personal information exclusively for lawful, clearly defined purposes. We do not sell, trade, or rent your data to third parties for their own marketing use. The specific purposes for which we process your data are outlined below.

Account Management and Verification

We use your identity and contact details to create and maintain your ow365 account, verify your age (21+), confirm your Bangladesh residency, and complete KYC checks as required by our internal compliance framework. Accurate identity verification is essential to protect you and other players on the platform.

Transaction Processing

Financial details are used solely to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not use your financial data for any purpose other than completing the transaction you have initiated and maintaining associated records for audit and security purposes.

Platform Improvement and Personalisation

Anonymised and aggregated technical and behavioural data helps us improve site performance, identify and fix issues, personalise game recommendations, and tailor promotions that are relevant to your preferences. Any personalisation is performed on aggregated profiles and never involves exposing your individual data to other players.

3. Data Sharing and Third Parties

ow365 may share limited personal data with carefully selected third-party service providers strictly for the purpose of delivering our services to you. All third-party partners are contractually required to handle your data in accordance with strict confidentiality standards. We do not share your data beyond what is necessary. Categories of permitted sharing include:

• Payment processors (bKash, Nagad, Rocket, Upay) to facilitate deposits and withdrawals — they receive only the minimal transaction data required.
• KYC and identity verification partners who assist in confirming player identity and preventing underage access.
• IT and cloud infrastructure providers who host our platform under strict data processing agreements and SSL-encrypted connections.
• Analytics providers who process only anonymised, aggregated usage statistics — no individually identifiable data is shared with analytics tools.

4. Cookies and Tracking Technologies

ow365 uses cookies and similar tracking technologies to provide a smooth, personalised, and secure platform experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during a session, and analyse how our platform is used. We use three main categories of cookies: strictly necessary cookies (required for the platform to function), performance cookies (which help us understand usage patterns through anonymised data), and functionality cookies (which remember your preferences such as language and display settings).

You may disable non-essential cookies through your browser settings at any time; however, doing so may affect certain features of the platform. By continuing to use ow365 with cookies enabled, you consent to their use in accordance with this Privacy Policy.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required for compliance, legal, and security purposes. The following general retention guidelines apply:

• Active account data is retained for the lifetime of your account and for a period of up to 5 years after account closure.
• Transaction and financial records are retained for up to 7 years to satisfy internal audit requirements and financial record-keeping standards.
• Marketing preference data is retained until you withdraw your consent, after which it is deleted within 30 days.

When retention periods expire, we securely delete or anonymise your personal data so it can no longer be linked back to you as an individual.

6. Data Security

ow365 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption on all data transmissions between your device and our servers. Account access is protected by password hashing and two-factor authentication options where available. Our servers are hosted in secure, access-controlled data centres with 24/7 monitoring.

While we take every reasonable precaution to secure your data, no system connected to the internet can be guaranteed to be completely free of vulnerabilities. We encourage you to use a strong, unique password for your ow365 account, never share your login credentials, and contact our support team immediately if you suspect any unauthorised activity on your account.

7. Your Rights as a User

ow365 respects your rights over your own personal data. You may exercise the following rights at any time by contacting our support team:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to have it corrected promptly.
• Right to erasure: subject to legal and compliance retention requirements, you may request deletion of your personal data when it is no longer necessary for the purposes it was collected.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Children and Minors

ow365 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we discover or are notified that we have received data from a minor, we will take immediate steps to delete that data from our systems and close any associated account.

Parents and guardians are encouraged to use parental control tools and to be aware of their children's online activity. If you believe a minor has registered on ow365, please contact us immediately at [email protected] so we may investigate and take appropriate action.

9. Changes to This Privacy Policy

ow365 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of ow365 after any changes to this policy constitutes your acceptance of those changes.

We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information. Archived versions of the policy are available upon request by contacting our support team.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ow365 handles your personal data, please contact our dedicated support team. You can reach us by email at [email protected]. Our support team is available around the clock, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy-related inquiries within 5 business days.